Customer Grievance Redressal

There can be instances where the Customer is not satisfied with the services provided. To highlight such instances & register a complaint, the Customer may follow the following process:

First Level:

The customer can complain to customer care on our website muthootmoney.in or by mail at mcare@muthootmoney.in, Toll free Number 1800-202-7747.

Second level:

The customer can contact the Branch Manager.

Third level:

In case, the issue is not resolved within 7 days of complaint, the customer can contact Customer Grievance Redressal Cell, mail id grievance@muthootmoney.in (and)
Principal Nodal Officer (PNO), Muthoot Money Ltd, Phone No 8897315143, mail id pno@muthootmoney.in.
 

Fourth level:

If the complaint is not solved within 30 days from the date of complaint, customer may complain to RBI under RBI Integrated Ombudsman Scheme through RBI CMS portal https:cms.rbi.org.in, crpc@rbi.org.in,
Physical complaint by letter to CRPC, 4th Floor, RBI, Sector 17, Central Vista, Chandigarh-160017, contact RBI Toll Free Number 14448(IVRS facility, available from 8 am to 10 pm on all working days).

Address of Customer Grievance Redressal Cell:

The Grievance Redressal Cell,
Muthoot Money Limited,
Kurian Tower, 2nd floor,
Opposite to Saritha Theatre Complex,
Ernakulam-682038.
Mobile Number: 8897315143.

Address of Principal Nodal Officer (PNO):

Jayakumar. V,
Principal Nodal Officer,
Muthoot Money Limited,
Kurian Tower, 2nd floor,
Opposite to Saritha Theatre Complex,
Ernakulam-682038.
Mobile Number: 8897315143.