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CUSTOMER GRIEVANCE REDRESSAL

Customer Grievance Redressal

There can be instances where the Customer is not satisfied with the services provided. To highlight such instances & register a complaint, the Customer may follow the following process:

a) The Customer can complain to customer care on our website www.muthootmoney.in or by mail at [email protected]

b) Customer can meet or write to the Customer Service Manager for the respective dealing branch

c) In case the concern remains unresolved beyond a period of 7 days, the Customer may escalate the matter to the [email protected]

The Grievance Redressal Cell
Muthoot Money Limited
#3-6-2/1/1, 4th Floor,
GRANDPA'S ROYAL MANSION,
Hyderabad, Telangana 500029

d) In case you are dissatisfied with the response received / no response, you may approach the Complaint Redressal Cell.

Nodal Officer
Muthoot Money Limited
#3-6-2/1/1, 3rd Floor,
GRANDPA'S ROYAL MANSION,
Hyderabad, Telangana 500029
(The complaint can also be emailed at [email protected])

RBI Thiruvananthapuram
No.6507, Bakery Jct Rd,
Nandavanam, Palayam,
Thiruvananthapuram, Kerala 695033
Tel: +91 471 2320612
Email: [email protected]

 

Muthoot Money Limited, a wholly owned subsidiary of Muthoot Group

Customer having any query/feedback/ clarification may write to [email protected]
In-case of grievances for Vehicle Financing write to [email protected]

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Muthoot Money Limited
Registered Office: 41 4108 A 18OPP, SARITHA THEATRE, BANERJI ROAD, ERNAKULAM, KERALA 682018, INDIA
Corporate Office: #3-6-2/1/1 FIRST FLOOR, GRANDPA'S ROYAL MANSION, Hyderabad, Telangana 500029
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